LATVIV - Governance and Collaboration Platform | Manage Brand Reputation Risk

Keep a pulse on customers.

Be Proactive

Capture usage, health, performance and quality metrics.

Stay Tuned

Analyze customer success through the ccm platform

Spot trends, capture concerns, analyze root causes, track action plans.

Analyze and Remediate

Disseminate positive developments across your customer community.

Spread the Word

Landlord Insights Analysis and Advisory Platform

A blend of cutting edge federated architecture, world class user interface and comprehensive content made available to Latviv customers for immediate use and adoption.

Execute all Landlord Use Cases

Ready-made tracks to communicate with and serve all stakeholders involved in property management processes

Landlord Community Platform

Federated architecture driving cost savings in deployment and operational use

Rapid Deployment

With prepackaged and continuously updated content, working examples and configurations

Founder's Interview - Why Latviv

A conversation with Piyush Agrawal on the reasons behind the company origins

Founder's Book

Helping Customer’s Win, available in paperback and kindle eBook, is a must have for customer success professionals

Driving Retention White Paper

Presenting a value based approach to support tenant renewals

Customer success is in Latviv’s DNA. Latviv is the combination of two root words “lat” and “viv”. They stand for relationship and vitality – collectively standing for – vitalizing relationships. Our goal is to maintain the spark in corporate relationships with a cutting edge customer engagement platform during implementations, deployments and beyond.

Latviv Brochure

Check our gold mine of information on property management. We recently launched 15+ ebooks for our readers covering topics near and dear to managers such as customer experience, success measurement, and onboarding.

Thought Leadership

Latviv’s Customer Success Framework

People

Stay on top of your game with customer contacts, engage new team members, go beyond talk with our customer engagement software

Process

Effectively align with existing customer processes, choose the least resistance approach with our CCM software

Systems

Streamlined user interface, focus on profitable investments in technology

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We Address Challenges Across Customer Interaction Touch Points

Sales

New stakeholders, diluted interest, changed priorities, misaligned needs originating during or after contract execution …

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Implementations

Potential change of guard post sale, motivational challenges, unclear requirements, personal chemistry issues, and lack of visibility

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Adoption

Broken customer relationships, lack of customer interest in sharing usage data, lack of continuity in conversations, difficulty in collecting metrics

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Audits and Reviews

Lack of adequate tools, less attention for low value contracts, staff availability, scheduling conflicts, auto renewed unworthy contracts …

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Landlord Insights Analysis and Advisory Platform

Execute all Landlord Use Cases

Landlord Community Platform

Rapid Deployment

Founder's Interview - Why Latviv

Founder's Book

Driving Retention White Paper

Check our gold mine of information on property management. We recently launched 15+ ebooks for our readers covering topics near and dear to managers such as customer experience, success measurement, and onboarding.

Latviv’s Customer Success Framework

People

Process

Systems

We Address Challenges Across Customer Interaction Touch Points

Sales

Implementations

Adoption

Audits and Reviews

Through our Product Modules

Program Management

Surveys

Metrics and Indicators

Dashboards

Audit and Testing

Planning and Execution

Stakeholder Management

Recommendation Tools