Current Challenges and Latviv Advantage
Current Challenges
- Lack of customer contact’s interest in sharing data from third party systems, or in calling end users
- Lack of continuity in conversation due to missed meetings, missing notes, incomplete action items
- Broken relationships due to turnover on either end
- Time consuming effort to collect data, streamline, and to prepare consistent presentation materials
- Difficulty in tracking relevant sources of information
- Non standardized and ad-hoc processes for collecting data
Latviv Advantage
- Enables, well documented, structured, and approved adoption review meeting structure and format
- Manages a clear mapping to data sources, and pulls all relevant data securely, periodically and timely
- Engages end users directly with self assessment surveys
- Enables a consistent and standardized talk track for adoption review calls across all customers with authorized templates
- Tracks conversations across all customer’ adoption review sessions, to enable collective learning and dissemination of updated talk tracks
Latviv Deliverables
- Configured database to pull, house and present relevant data periodically
- Usage trends to highlight gains and misses
- Action items tied explicitly to risks and misses for resolution much earlier than next meeting review
- Streamlined visibility to individual customer components shared with customer stakeholders
- Cross customer visibility shared with investors and vendor management