Addressing Industry Challenges
Customer
Success
Compromised
Renewals, Upsell
and Cross-Sell
Opportunities
Customer Attrition
and Role Realignments
Investor Perception Different from
Actual Product Usability and Adoption
SaaS Pricing
Economics’
Increased Pressure
on Renewals
Customer
Experience
Compromised Project Objectives
Siloed in Contracts and Proposals
Lack of Customer Sponsor
and Vendor Stakeholder Visibility
Vendor Organization Aligned More with Customer Wins Than Retention
Lack of Souring Relationship Visibility Before it is too Late
Product
Marketing
Unclear Definition of Desired, Realized and Demonstrated Value
Time Consuming Effort to Collect Streamline and Present Success Metrics
Onus of Implementation and Adoption Risk more on Vendor
Difficulty in
Composing
Compelling
Success Stories
Helping Hand Across Customer Touchpoints
Our people, process, and systems framework guides customer experience, customer success and product marketing activities across all customer touchpoints.
Capabilities Driving Results
Customer Experience
Customer Success
Product Marketing
The Results Are
Satisfed Customers
Higher Retention Rate
More Farming Opportunities
More Reference Customers
Persuasive Success Stories
Latviv team is comprised of former customer success, product marketing and successful investor team members who have come together to offer solutions that help build and leverage success stories for numerous business development activities.
Highlighted Capabilities
Value Assessments
and Functional
Value Models
End Customer
Facing CS
Dashboards
Team of
Designers,
Copy Editors
Skilled
Software
Developers
CS and CX
Thought
Leadership
Six Figure
Investment in
R&D
With Latviv, You Will
- Receive value realized views for marketing and business development purposes
- Standardize customer success personnel’s talk tracks and presentations with our targeted guidance, dashboards and presentations
- Collect difficult to obtain end user feedback though our value assessment service
- Receive professionally designed case study and standardized collateral for distribution with prospects and customers
- Tap our flexibility and eagerness to work with you and provide demonstrable value of our solutions and services
Our Guarantee
Sign contract when you see realized benefits and results
(Latviv takes on implementation and adoption risk)