Current Challenges and Latviv Advantage
Current Challenges
- Potential change of guard on customer end resulting in motivation challenges: failure to proceed, lack of timely responses
- Changed or unclear requirements, lack of clarity
- Personal chemistry between customer / vendor contact, culture clashes, dropped balls on affecting credibility
- Lack of visibility for stakeholders; usability issues; missed requirements; delays; coordination; accountability; team turnover, inadequate notes
Latviv Advantage
- Continuous tracking of meeting times, notes, project, customer characteristics mapped to a master SAAS based tagging platform, with drill downs to supporting collateral
- Risk characteristics drive sorting, analysis, productive discussion and escalations during and after vendor customer-service review meetings
- Vendor management get to focus on the important aspects providing feedback where important
- Streamlined tracking database allows seamless account transfer between customer success managers
Latviv Deliverables
- Configured tagging platform setup with all customer, risk profile, dates, notes and links to supporting collateral
- Singular senior management view to access health status of all inflight and completed implementations; with drill down capability
- Integration with email, meeting recordings, transcripts, document management systems
- Implementation audit capabilities – checklists, testing, audit procedures