Current Challenges and Latviv Advantage
Current Challenges
- Project objectives siloed in contract statements and proposals
- Customer stakeholder information not retained and / or customer side responsibilities reassigned
- Interest diluted and priorities changed
- Renewals, cross sell / up sell opportunities compromised
Latviv Advantage
- Project objectives documented and tracked
- Customer stakeholder information captured and kept updated
- Success metrics identified and setup for constant tracking, in addition to continuous assessment / feedback surveys
- Stakeholders provided visibility on quantifiable metrics and end- user assessments (during and post deployments)
- Updated priorities and objectives documented with approvals
- Accountability established for renewal goals (on each side)
Latviv Deliverables
- Cross sell / upsell opportunities mapped to deployment goals
- Success metric dashboard (across all customers)
- Key project metrics – license #, dates, owner, contacts, signoffs, usage, impact, vendor / customer interaction dates, revenue, risk status – all in one singular place