Customer Motivation
Handling customer interactions can be a very frustrating experience. Lack of timely response, misunderstandings, and a slow pace can enervate...
Handling Customer Objections
Customers raise objections when they interact with vendors throughout all customer touchpoint phases. We cover the fundamental objections relevant to...
Selling Never Stops
Contract ratification doesn’t automatically smooth the ride for the vendor. Numerous hurdles still need to be addressed before the next...
Engagement Protocol
Vendors may need to spend significant time at customer sites or telecommuting. It is, therefore, prudent to touch on a...