Engagement Protocol
Vendors may need to spend significant time at customer sites or telecommuting. It is, therefore, prudent to touch on a...
Success Enablers
Building on modern management consulting frameworks, Latviv has compartmentalized customer success into three interrelated components: people, process, and systems. This...
Keeping the Corporate Spark Alive – Innovations in Customer Success
Latviv provides customer success software, thought leadership, and services to help companies build long term and mutually beneficial relationships with...
Why the Book
Why did I write the book “Helping Customers Win?” While there are other books on customer success, this book builds on...
Success Measurement Tools
Project goals in customer success parlance are also commonly referred to as outcomes or objectives. Irrespectively, they mean the same....
Driving Efficiency
Interacting and collaborating with customers can take a significant toll on the CSM’s effectiveness, as well as work-life balance. Arranging...