Latviv team’s publication, available in paperback and kindle eBook, covering a vast range of topics on customer success is a must have for customer success professionals.Read More
Drive efficiency and effectiveness in performing CSM tasks can minimize CSMs’ time and improve the customer experience factor. Ideas shared in this publication will help managers do more with less.Read More
Latviv has compartmentalized customer success into three interrelated components: people, processes, and systems. Learn about their challenges and mitigating aspects.Read More
This eBook outlines a few best practices on the lines of perception management, effort involved, business model, and strategy to create a solid customer experience foundation.Read More
This eBook explores customer expectations, customer success manager (CSM) skills, approaches, and mindset required to be successful in a CSM role and bond with their customer contacts.Read More
Numerous checklists, report templates, suggestions and best practices are made available to our readers. Please feel free to drop suggestions or ask clarifying questions.Read More
