Following the core competency concept, vendors’ systems should focus on the service they have designed to provide, such as web meetings, ERP (enterprise resource planning), and HRP (human resource planning) solutions. While vendors host their platform’s usage metrics, their platforms do not visualize these metrics. The number of users active at a given time, by feature, or module are just a few of the many visualization requirements. Product managers will lose focus on their primary responsibility of growing their platform if they support these visualizations on the native platform of these vendor’s platforms. Vendors can leverage a CS platform to visualize these metrics and act when they do not help expected patterns.
