Nexvu, an IT asset monitoring company, had signed up a large retailer to pilot Nexvu’s Retail Sentry networking solution. Nexvu’s management team had funded a very expensive round of research and development project, prior to this customer acquisition. They wanted to make sure the implementation was a resounding success so that they can market the success story to its other prospects.

Latviv’s CEO, Piyush Agrawal, and Nexvu’s CEO, Aditya Nath, had collaborated with each other during common alumni events and knew each other for a long time. Aditya often listened to Piyush’s customer success tales over beer conversations and offered an opportunity to him to collaborate during the Retail Sentry implementation.

After the deployment of Nexvu’s monitoring solution at one department store, the implementation team highlighted a number of eye-opening observations that led the retailer’s management to scale Nexvu’s deployment at other stores. Piyush worked with Nexvu’s technical experts to broadcast compelling health, utilization and performance metrics originating from Nexvu’s solution, for retailer management’s visibility. The observations and insights originating from the retail sentry implementation influenced $50 million plus worth of benefits over a three year period at the retailer.

In addition to exposing proprietary metrics through the developed software solution, Piyush collaborated with Nexvu team to compose a case study for Nexvu. Aditya and his team have successfully used this documented story to tap numerous upsell and cross-sell opportunities at the retailer, in addition, to showcasing it to achieve other customer wins in the retail community. The case study outlines the nature of the deliverable, Latviv provides to each of its customers in addition to the deployment of its customer success solution.

Learn how this could benefit your organization. Download the case study here.