Key Performance Indicators & Red Flags for Customer Success
KPIs are a medium to gain insights into a company’s health. Analyzing performance indicators aids efficient resource allocation and prioritization...
KPIs are a medium to gain insights into a company’s health. Analyzing performance indicators aids efficient resource allocation and prioritization...
In every job or career, communication skills are paramount to success. These skills include proficiency in the spoken language, in...
Psychological and mental well-being are both crucial to success. Psychological strength refers to the customer success manager (CSM’s) capacity to...
Building on the emotional, social, psychological, and mental strengths previously described, I outline in this section a few specific approaches...
Handling customer interactions can be a very frustrating experience. Lack of timely response, misunderstandings, and a slow pace can enervate...
Customers raise objections when they interact with vendors throughout all customer touchpoint phases. We cover the fundamental objections relevant to...
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