Communication
In every job or career, communication skills are paramount to success. These skills include proficiency in the spoken language, in...
Psychological and Mental Strength
Psychological and mental well-being are both crucial to success. Psychological strength refers to the customer success manager (CSM’s) capacity to...
People Interaction
Building on the emotional, social, psychological, and mental strengths previously described, I outline in this section a few specific approaches...
Customer Motivation
Handling customer interactions can be a very frustrating experience. Lack of timely response, misunderstandings, and a slow pace can enervate...
Handling Customer Objections
Customers raise objections when they interact with vendors throughout all customer touchpoint phases. We cover the fundamental objections relevant to...
Selling Never Stops
Contract ratification doesn’t automatically smooth the ride for the vendor. Numerous hurdles still need to be addressed before the next...
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