Book

Vendors may need to spend significant time at customer sites or telecommuting. It is, therefore, prudent to touch on a...

Why did I write the book “Helping Customers Win?” While there are other books on customer success, this book builds on...

Project goals in customer success parlance are also commonly referred to as outcomes or objectives. Irrespectively, they mean the same....

Interacting and collaborating with customers can take a significant toll on the CSM’s effectiveness, as well as work-life balance. Arranging...