An Authoritative Guide

Latviv team has captured relevant Customer Success memoirs from their long customer success careers, with the goal of equipping the new generation getting into the workforce or looking for a career in the customer success field. The book covers customer service personality aspects, and customer interaction phases such as sales, implementation, adoption, ongoing implementation audit and reviews. It also gets into recommended customer interaction policies, and procedures such as billing and gifts.

The book, tailored for the information technology industry, educates resources serving their customers in the provision of software, hardware and related services. Ideas and suggestions documented in the book are applicable for customer success managers from other industries and sectors, that cater to business customers.

It is for the individual who is taking a step inside the corporate world after finishing studies or the one who is looking to navigate up the corporate ladder. Most importantly it is for the individual moving into a customer success role from another technical position. Transitioning into such a role requires focus on soft skills that were likely never tapped in previous roles.

The book will also benefits consultants serving the large services sector worldwide. Practicing customer success managers will get an independent perspective to validate or fine tune their approaches.

If you are looking for a compendium of key corporate etiquettes required to succeed in the Corporate World, this will act as a good reference resource.