Vendors may need to spend significant time at customer sites or telecommuting. It is, therefore, prudent to touch on a […]
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Building on modern management consulting frameworks, Latviv has compartmentalized customer success into three interrelated components: people, process, and systems. This […]
Latviv provides customer success software, thought leadership, and services to help companies build long term and mutually beneficial relationships with […]
Why did I write the book “Helping Customers Win?” While there are other books on customer success, this book builds on […]
Project goals in customer success parlance are also commonly referred to as outcomes or objectives. Irrespectively, they mean the same. […]
Interacting and collaborating with customers can take a significant toll on the CSM’s effectiveness, as well as work-life balance. Arranging […]