What is the GDPR?
The General Data Protection Regulation (GDPR) is a European privacy law that went into effect on May 25, 2018. The GDPR replaces the EU Data Protection Directive, also known as Directive 95/46/EC, and will apply a single data protection law throughout the EU.
Data protection laws govern the way that businesses collect, use, and share personal data about individuals. Among other things, they require businesses to process an individual’s personal data fairly and lawfully, allow individuals to exercise legal rights in respect of their personal data (for example, to access, correct, or delete their personal data), and ensure appropriate security protections are put in place to protect the personal data they process.
Who does the GDPR apply to?
The GDPR applies to all entities and individuals based in the EU and to entities and individuals, whether or not based in the EU, that process the personal data of EU individuals.
The GDPR defines personal data as any information relating to an identified or identifiable natural person. This is a broad definition and includes data that is obviously personal (such as an individual’s name or contact details) as well as data that can be used to identify an individual indirectly (such as an individual’s IP address).
What is Latviv’s role under GDPR?
We act as both a data processor and a data controller under the GDPR.
Latviv as a data processor: When customers use our Services to process EU personal data, we act as a data processor. For example, we will be a processor of EU personal data and information that gets uploaded or added via the Latviv Platform interface. This means we will, in addition to complying with our customers’ instructions, need to comply with the new legal obligations that apply directly to processors under the GDPR.
Latviv as a data controller: We act as a data controller for the EU customer information we collect to provide our Services and to provide timely customer support. This customer information includes data such as customer name and contact information.
What have we done to comply with GDPR?
First, we are conscious of GDPR requirements as it pertains to Latviv Services, and in the advent of GDPR changes, we will make the relevant changes to comply with them.
Second, we leverage our hosting provider’s efforts to comply with GDPR to present a completely compliant GDPR offering. For context, DigitalOcean has conducted an extensive analysis of its operations to ensure compliance with the requirements of the GDPR before it went into effect. With the help of external advisors, they have reviewed their products and services, customer terms, privacy notices, and arrangements with third parties for compliance with the GDPR.
Latviv’s focus on privacy and compliance efforts is ongoing.
What personal data do we collect and store from our customers?
We store data that customers have given us voluntarily. For example, in our role as data controller, we may collect and store contact information, such as name, email address, phone number, or physical address, when customers sign up for our products and services or seek support help. We also may collect other identifying information from our customers, such as IP address, or Oauth tokens for external services.
We separately act as a data processor when customers use our Platform to process EU personal data, such as uploading personal data via our interface. Customers decide what personal data, if any, is uploaded to our Platform.
What is the Latviv Data Processing Agreement (“DPA”)?
Customers that handle EU personal data are required to comply with the privacy and security requirements under the GDPR. As part of this, they must ensure that their channel partners that process the EU personal data also have privacy and security protections in place. Our DPA outlines the privacy and security protections we have in place. We are committed to GDPR compliance and to helping our customers comply with the GDPR when they use our services. We have therefore made our DPA available to all our customers.
Are customers required to sign the Latviv DPA?
In order to use our Services, you need to accept our DPA. By agreeing to our terms of service, you are automatically accepting our DPA and do not need to sign a separate document.
Can a customer share the Latviv DPA with its customers?
Yes. Customers who wish to share it with their customers to confirm our security measures and other terms may feel free to do so.
Do customers need to notify anyone upon accepting our DPA?
No. You are not required to notify us of any third party upon accepting our DPA though, as mentioned above, you are free to do so.
Are there unique DPA needs for individual countries?
The GDPR applies to all of the EU and we offer a DPA that is compliant in all EU countries.
Do we transfer data internationally?
Although we are headquartered in the United States, Latviv uses data centers of its service provider to serve customers in the EU and other countries. In certain circumstances, we will process personal data that originates from the EU and other countries in the United States to provide our services to you. However, your proprietary data contained in the Latviv’s Organization entity will remain within the region where you choose to host such data, unless we inform you otherwise.
How does the July 2020 European Union Court of Justice ruling affect data transfer under the EU-US Privacy Shield?
Latviv is committed to protecting your privacy. Latviv’s hosting provider, DigitalOcean, is certified under the EU-US Privacy Shield. Although Privacy Shield has been invalidated for data transfers from the EU to the United States, DigitalOcean is still committed to honoring its obligations regarding data protection. For data transfers from Switzerland to the US, DigitalOcean still conforms with the Privacy Shield Framework. DigitalOcean currently utilizes Standard Contractual Clauses in connection with transfers of data from the EEA to the US insofar as the EU-US Privacy Shield is deemed invalidated and other means are not yet in place.
Please also refer to the Data Processing Agreement for more information about data transfers.
What security measures do you have in place for data transfers?
We utilize many security measures to protect your data including but not limited to:
- Data processing systems must be prevented from being used without authorization.
- Personal data must not be read, copied, modified, or removed without authorization during transfer or storage and it shall be possible to establish to whom personal data was transferred.
- Latviv shall be able retrospectively to examine and establish whether and by whom personal data have been entered into data processing systems, modified, or removed.
How do we handle delete instructions from customers?
Customers have the ability to remove or delete information they have uploaded to our Platform. Likewise, customers may deactivate their accounts and request that all personal data we have collected and stored be deleted.