In every job or career, communication skills are paramount to success. These skills include proficiency in the spoken language, in […]
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Psychological and mental well-being are both crucial to success. Psychological strength refers to the customer success manager (CSM’s) capacity to […]
Building on the emotional, social, psychological, and mental strengths previously described, I outline in this section a few specific approaches […]
Handling customer interactions can be a very frustrating experience. Lack of timely response, misunderstandings, and a slow pace can enervate […]
Customers raise objections when they interact with vendors throughout all customer touchpoint phases. We cover the fundamental objections relevant to […]
Contract ratification doesn’t automatically smooth the ride for the vendor. Numerous hurdles still need to be addressed before the next […]