Building on the emotional, social, psychological, and mental strengths previously described, I outline in this section a few specific approaches […]
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Handling customer interactions can be a very frustrating experience. Lack of timely response, misunderstandings, and a slow pace can enervate […]
Customers raise objections when they interact with vendors throughout all customer touchpoint phases. We cover the fundamental objections relevant to […]
Contract ratification doesn’t automatically smooth the ride for the vendor. Numerous hurdles still need to be addressed before the next […]
Vendors may need to spend significant time at customer sites or telecommuting. It is, therefore, prudent to touch on a […]
Building on modern management consulting frameworks, Latviv has compartmentalized customer success into three interrelated components: people, process, and systems. This […]